Privacy Policy

Athletica Sports Physio & Performance Pty Ltd is committed to protecting the privacy and confidentiality of personal and health information.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Last updated: October 2026

Personal Information We Collect

We may collect personal information necessary to provide Physiotherapy and related services, including:

Name, date of birth and contact details
Address and emergency contact details
Occupation and relevant demographic information
Health and medical information, including medications, allergies, medical history, injuries, imaging, assessment findings and treatment records
GP, specialist and other healthcare provider details
Private health insurance, Medicare or other funding information where relevant
Appointment, billing and payment information
Communications with us by phone, SMS, email, online forms or other channels
Photographs or videos where you have provided appropriate consent
Information relating to your use of our website

Health information is considered sensitive information under Australian privacy law and is handled accordingly.

How We Collect Information

We generally collect information directly from you when you:

Complete an intake or consent form
Book or attend an appointment
Speak with your Physiotherapist
Contact us by phone, SMS, email or online
Interact with our administrative or AI-assisted communication systems

Where appropriate, information may also be received from your GP, specialist, other healthcare provider, insurer, case manager, parent or guardian, or another authorised person involved in your treatment or funding.

How We Use Your Information

We collect, use and disclose personal and health information where reasonably necessary to:

Provide Physiotherapy, rehabilitation and related services
Assess, plan and document your treatment
Manage appointments, reminders and communications
Process payments, claims and funding arrangements
Communicate with healthcare providers and other relevant parties involved in your treatment
Maintain appropriate clinical and business records
Meet our professional, legal and regulatory obligations
Respond to enquiries, feedback or complaints
Maintain and improve our services

We may also send marketing communications where you have consented or where otherwise permitted by law. You can opt out of marketing communications at any time.

AI-Assisted Administrative Tools

Athletica uses third-party technology providers, including AI-assisted administrative tools, to support functions such as appointment bookings, rescheduling, cancellations, general enquiries and patient communications.

When you interact directly with an AI assistant, we aim to clearly identify that you are interacting with AI.

Information you provide during these interactions may be processed by our technology providers on our behalf for the purpose of providing the relevant administrative service.

AI-assisted administrative tools are not intended to replace clinical judgement or make independent Physiotherapy treatment decisions. Clinical assessment and treatment remain the responsibility of your Physiotherapist.

Some telephone or electronic interactions may be recorded or transcribed where this has been disclosed to you and where permitted by law.

Disclosure to Third Parties

We may disclose personal information where reasonably necessary to:

Healthcare professionals involved in your treatment
Insurers, funding bodies or case managers where relevant
Payment, booking, practice management, communications, IT and cloud service providers
Professional advisers where necessary
Government agencies or regulators where required or authorised by law
Other parties where you have provided consent

We do not sell patients’ personal or health information.

Our service providers are only given access to information required for the services they provide.

Overseas Processing and Storage

Some of the technology providers we use may process or store personal information outside Australia.

Depending on the service being used, this may include processing in the United Kingdom, United States and countries within the European Union or European Economic Area.

Where Australian personal information is disclosed to an overseas recipient, we take reasonable steps as required by applicable Australian privacy law to appropriately protect that information.

Storage and Security

We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored within our practice management system and other secure electronic or cloud based systems. Access is limited to people and service providers who require it for legitimate purposes.

Clinical and business records are retained for periods required by applicable legal, professional and record-keeping obligations and are securely destroyed or de-identified when they are no longer required.

Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making changes.

Privacy Enquiries and Complaints

If you have a question or concern about how Athletica has handled your personal information, please contact us.

We will review privacy concerns and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner for further information or to lodge a privacy complaint.

Website and Cookies

Our website may use cookies and similar technologies for website functionality, security and analytics. These may collect limited technical information such as browser type, device information and website usage.

Browser settings can generally be used to control or disable cookies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology providers, legal requirements or information-handling practices.

The latest version will be available on our website.

Contact Us

Athletica Sports Physio & Performance Pty Ltd
Adelaide, South Australia
Phone: 0468 068 072
Email: peter@athleticasportsphysio.com.au